Shipping


Australia

We offer Flat Rate Shipping cost of $9.00 on all orders.

Sending to same state:

Metro - up to 2 business days

Country - up to 5 business days

Sending interstate:

Metro - up to 3-6 business days

At checkout we also offer an option for Express Shipping with signature on delivery. This option incurs a flat rate shipping charge of $15.00 to anywhere in Australia. Customers can expect to have their correctly completed order delivered within 1-2 working days, depending on the destination.

Depending on the size of the order, multiple parcels must be used, in which case the shipping cost may increase. Shipping costs will be added to your order just prior to the point of payment in the shopping process. You will be able to review all costs before you make payment.

New Zealand

We offer Flat Rate Shipping cost of $40 on all orders. Delivery timeframe of 3-10 business days

How do I change my order after it has been placed?

Please email us at info@creativewigs.com.au or call us at (03) 9654 7383 during business hours to change your order, and where possible we will accommodate. You will need to provide identification or the Order Number to confirm the cancellation. If your order has already been shipped, as per our returns policy we will not be able to adjust it.

What happens if a product is not available?

Due to the popularity of some products, we may sell out at times of an item you wish to purchase. Should an additional product become available we will redisplay this on the website. If you are after a specific product that is not displayed on the website, please do not hesitate to enquire directly to us either via email or telephone.

My order has shipped but not arrived. What does this mean?

If it is past 5 days, please contact us at info@creativewigs.com.au  or on (03) 9654 2383 (Aus EST 9.30am to 4pm weekdays).