Delivery Time Frame and Order Policy


DELIVERY TIME FRAME

(Free postage-Australia only)

Australia

International

Sending to the same state:

Metro - up to 2 business days

Country - up to 5 business days

Sending interstate:

Metro - up to 3-6 business days

New Zealand, Canada, U.S.A and U.K

We offer a Flat Rate Shipping cost of $40 on all orders. Delivery timeframe of 3-10 business days

Backorder - Out Stock

If an item states "backorder", this means the product is not currently on hand. Therefore, once ordered it will be sent from our Creative Wigs International Distribution Center, thus requiring 7-10 business days (excluding public holidays, weekends and not including delivery times) for delivery. 

In some cases, the product may be out of stock at the distribution centre, in which case you will be notified and updated as to its delivery status. 

COVID UPDATE - Australia Post current restrictions are impacting the delivery of orders. We're sorry that orders may take a little longer than usual to be delivered. 

Free Shipping

We offer FREE POSTAGE on all orders over $150 in our Creative Satin Bags. (excluding International and Egift cards). 

 

Benefits of our packaging:

Wigs and hairpieces will maintain their original look, will control frizz and tangles and increase their lifespan. Additionally, our bags are storage savers (Marie Kondo-ing), easily accessible, easy to carry when travelling and storing, and REUSABLE!

 

Shipping Times and Costs

Domestic: $9 Flat Free Shipment via Australia Post -

We also offer an option for Express shipping with signature on delivery. This option incurs a flat rate shipping charge of $15.00 to anywhere in Australia. Depending on the destination, customers can expect their correctly completed order delivered within 1-2 working days.

New Zealand, Canada, U.S.A and U.K

We offer a Flat Rate Shipping cost of $40 on all orders. Delivery timeframe of 3-10 business days (please allow 1-3 business days for processing of order before shipment) 

  • We are not responsible for any duties, taxes or additional charges that customs may charge for any international deliveries. 

My order has shipped but has not arrived. What does this mean?

If it is past ten days, please contact us at info@creativewigs.com.au  or (03) 9654 7383 (Aus EST 9.30 am to 4 pm weekdays).

 

Order Policy

How do I change my order after it has been placed?

Please email us at info@creativewigs.com.au or call us at (03) 9654 7383 during business hours to change your order, and where possible, we will accommodate. However, you will need to provide identification or the Order Number to confirm the cancellation. Unfortunately, if your order has already been shipped, we will not be able to adjust it as per our returns policy.

Quality Control

Our quality control department properly inspects all items before the item(s) are sent to ensure the product is in perfect condition.

Manufacturing Fault

Our overall aim is simple: to provide the highest quality. However, sometimes things can go wrong and, if this happens, we'll do our best to find a quick and fair solution to solve your issue.

Under Australian Consumer Law, consumers must give the supplier the chance to fix the problem, and we reserve the right to repair a minor fault or minor problem.

It is at the discretion of Creative Wigs to:

  • provide an identical replacement or an item(s) of similar value
  • repair the product within a reasonable time, or 
  • give a refund.

Please note a manufacturing fault does not include general wear and tear. 

Any faults will be required to be notified within seven business days of receiving your item.

Sizing 

Please note that due to different factors, such as the materials that the cap of the wigs/hairpieces are constructed, the product's sizing may change from style to style.

Hair Colour 

Please be aware that due to different screen resolutions, colours may vary from screen to screen. Therefore, the colour swatches are intended as a guide only.

Styling

Human hair wigs do require styling once received to achieve desired looks. 

Showroom Purchases

Free shipping does not apply to in-store shopping