Shipping
We offer FREE POSTAGE on all orders over $150 in our Creative Satin Bags.
(Free postage-Australia only)
Benefits of our packaging:
Wigs and hairpieces will maintain their original look, will control frizz and tangles and increase its lifespan. Additionally, our bags are storage saver (Marie Kondo-ing), easily accessible, easy to carry when travelling and storing, and REUSABLE!
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Australia
Sending to same state:
Metro - up to 2 business days
Country - up to 5 business days
Sending interstate:
Metro - up to 3-6 business days
At checkout we also offer an option for Express Shipping with signature on delivery. This option incurs a flat rate shipping charge of $15.00 to anywhere in Australia. Customers can expect to have their correctly completed order delivered within 1-2 working days, depending on the destination.
Depending on the size of the order, multiple parcels must be used, in which case the shipping cost may increase. Shipping costs will be added to your order just prior to the point of payment in the shopping process. You will be able to review all costs before you make payment.
New Zealand
We offer Flat Rate Shipping cost of $40 on all orders. Delivery timeframe of 3-10 business days
How do I change my order after it has been placed?
Please email us at info@creativewigs.com.au or call us at (03) 9654 7383 during business hours to change your order, and where possible we will accommodate. You will need to provide identification or the Order Number to confirm the cancellation. If your order has already been shipped, as per our returns policy we will not be able to adjust it.
What happens if a product is not available?
Due to the popularity of some products, we may sell out at times of an item you wish to purchase. Should an additional product become available we will redisplay this on the website. If you are after a specific product that is not displayed on the website, please do not hesitate to enquire directly to us either via email or telephone.
My order has shipped but not arrived. What does this mean?
If it is past 5 days, please contact us at info@creativewigs.com.au or on (03) 9654 7383 (Aus EST 9.30am to 4pm weekdays).
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Open for business
No need to wait for your order! Our store is fulfilling all orders as normal during the COVID-19 crisis. Most products are in store NOW and will be dispatched right away.